Terms and Conditions

These terms govern your kwerve subscription. They are written to be read: if anything is unclear, write to info@kwerve.com and we will answer in writing.

1. Scope

These terms govern the sale and use of kwerve, an online service that measures how visible a brand is in the answers given by AI search engines. Taking out a subscription means accepting these terms. The service is sold to professionals acting in the course of their business, not to consumers.

2. Who publishes and sells the service

kwerve is published and operated by its founders, based in French-speaking Switzerland. No company is incorporated to date. The operator's name and postal address are available on request from info@kwerve.com, which is also the contact for any contractual question.

3. What the subscription includes

The subscription gives you access to the kwerve interface, an unlimited number of tracked brands, automated querying of the supported engines (today ChatGPT, Claude and Perplexity), and a weekly report per brand, as a PDF and a shareable link, carrying your logo. The list of engines may change depending on the availability and the terms of their providers.

4. Account and access

You sign in through a link sent to your email address, with no password. You are responsible for the use made of your mailbox and of your account. One subscription means one account; reselling or sharing it outside your own organisation is not permitted.

5. Price

The standard subscription is €99 per month, whatever the number of brands you track, within the usage limit set out in article 10. Prices are stated in euros and exclude VAT. If VAT becomes applicable, it is added to the price and shown on the invoice. We may change the price for the future; any change is announced at least thirty days in advance and applies only from your next renewal.

6. Payment and invoicing

Payment is made by card through Stripe, our payment provider. We store no card details. The subscription is charged in advance, every month, on the date you subscribed. An invoice is available for every charge. If a payment fails, access may be suspended after a reminder has gone unanswered; your data is not deleted as a result.

7. Founding price

The first fifteen customers pay a founding price of €79 per month. That price holds for as long as the subscription runs without interruption. Cancelling and subscribing again means the price in force at that time applies. The founding price is personal to you and cannot be transferred.

8. Term and cancellation

The subscription is monthly and renews automatically. You can cancel at any time from your account or by writing to info@kwerve.com. Cancellation takes effect at the end of the period already paid for: you keep access until that date and no further charge is made. We may end a subscription if these terms are breached, after telling you.

9. Refunds

Because the service is sold to professionals, the right of withdrawal that applies to consumers does not apply. Months already started are not refunded pro rata. If the service was unavailable for a long period through our fault, write to us: we handle those cases individually, with a goodwill gesture or a credit.

10. Usage limits

Each tracked brand has 400 checks per month, one check being one question put to one engine. This limit is what protects the flat price, and it applies per brand, not per account. Beyond it, checks for that brand stop until the following month, without affecting your other brands. Automated use outside the intended interface, in particular reselling access or bulk extraction, is not permitted.

11. Your clients and white labelling

Reports carry your logo and can be handed to your own clients as they are. You are free to rebill them at whatever price you choose. You remain solely responsible for the relationship with your clients, for what you promise them, and for respecting their rights when you create a brand in their name.

12. Data and confidentiality

The data you enter stays yours. We do not resell it and we do not use it for another customer. What we collect and keep is set out on our Privacy page. We keep the history of measurements in order to show week-on-week movement; on written request, we delete or anonymise your data after the subscription ends.

13. Intellectual property

The service, its code, its published methodology and its brand remain ours. The subscription grants you a non-exclusive, non-transferable right to use it for as long as it runs. The reports produced for your brands belong to you and you may share them freely, including with your clients.

14. Availability

We aim for continuous availability but do not guarantee any stated uptime figure. The service depends on third-party providers, in particular the engines it queries, whose interfaces and terms can change without notice. Maintenance interruptions are announced where possible. If an engine becomes unavailable, the report says so rather than leaving the gap unexplained.

15. No guarantee of results

kwerve measures, it does not promise that your visibility will improve. AI answers vary from one run to the next, which is why every question is asked several times and results are expressed as rates. The measurements describe what the engines answered at the time of the test, on the questions you chose. No position, no mention and no ranking can be guaranteed.

16. Liability

Our liability is limited to direct damage and, in any event, to the amount you paid over the twelve months preceding the event. We are not liable for indirect loss, in particular loss of revenue, of custom or of data, nor for the decisions you take on the basis of the reports. Nothing in this article excludes liability that cannot be excluded under the applicable law.

17. Changes to these terms

We may change these terms. Any substantial change is notified to you by email at least thirty days before it takes effect. If it does not suit you, you can cancel before that date. The version in force is always the one published on this page, with its update date.

18. Governing law and disputes

These terms are governed by Swiss law. If we disagree, we look for a written solution first. Failing agreement, the dispute falls to the competent courts of the operator's place of establishment, in Switzerland. The French version prevails; the English translation is provided for convenience.

Last updated: 11.09.2026 Privacy